Privacy policy

Effective Date: June 29, 2025

Simply Carbon Fiber operates this website, mobile app, and store, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Our Services are powered by Shopify, which enables us to deliver a seamless and personalized shopping platform. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us, including via WhatsApp Business, iMessage, or SMS text notifications. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein. We are committed to safeguarding your privacy and complying with applicable privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the California Invasion of Privacy Act (CIPA), the Telephone Consumer Protection Act (TCPA), other U.S. state privacy laws, the General Data Protection Regulation (GDPR) for EU/EEA residents, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Brazil’s General Data Protection Law (LGPD), and other international standards, including UK tax regulations.

We may update this Privacy Policy periodically, and material changes will be communicated by updating the “Effective Date” above or, where required (e.g., GDPR, CCPA), by notifying you via email. We conduct regular legal audits to ensure ongoing compliance with evolving privacy regulations. To access the Cookie Preferences menu, Please click here.

1. Personal Information We Collect

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified data that cannot be linked to you. We collect personal information from you directly, automatically through your use of our Services, or from third parties. Below are the categories of personal information we have collected in the past 12 months, their sources, and purposes:

Categories of Personal Information

  • Identifiers: Name, email address, phone number, billing/shipping address, account username, password, IP address, device ID, or social media handles.

    • Sources: Directly from you (e.g., account creation, checkout, contact forms, communications via WhatsApp Business, iMessage, or SMS opt-in for Attentive or Shopify notifications), automatically via cookies or tracking technologies (e.g., Google Analytics, Meta Pixel), or third parties (e.g., Shopify, Facebook, TikTok, SimplyVAT, Attentive).

    • Purpose: Process orders, manage accounts, communicate with you (including via SMS for order updates or promotional deals), provide customer support, calculate and remit taxes (e.g., to the UK via SimplyVAT), and personalize your experience.

  • Commercial Information: Purchase history, order details, payment information (processed securely via Shopify Payments, Klarna, or PayPal), items viewed, added to cart, or wishlisted.

    • Sources: Directly from you during purchases or account activity, or from third parties (e.g., SimplyVAT for tax-related data, Shopify for order updates).

    • Purpose: Fulfill orders, process payments, manage returns, assess fraud risk, comply with tax obligations, and send order updates via SMS.

  • Internet or Network Activity: Browsing history, pages visited, search terms, click data, device type, browser type, operating system, and interaction with ads or heatmaps.

    • Sources: Automatically collected via cookies, pixels, or analytics tools (e.g., Shopify Analytics, Google Analytics, Lucky Orange Heatmaps, TripleWhale, Criteo), with consent where required.

    • Purpose: Optimize Website and mobile app performance, generate analytics, and deliver targeted advertising.

  • Geolocation Data: Approximate location based on IP address or shipping address (not precise geolocation).

    • Sources: Automatically from your device or provided during checkout.

    • Purpose: Customize content, calculate shipping, and comply with regional regulations, including UK tax requirements.

  • Sensitive Personal Information: Account login credentials (username, password, security questions) and, if provided, payment card details (handled by third-party processors like Shopify Payments, Klarna).

    • Sources: Directly from you during account creation or checkout.

    • Purpose: Secure account access and process payments.

  • Inferences: Preferences or interests inferred from your browsing or purchase behavior.

    • Sources: Derived from analytics tools (e.g., TripleWhale, Attentive, Yotpo) or purchase data.

    • Purpose: Personalize marketing, product recommendations, and Website or mobile app content, including SMS promotions via Attentive.

  • Other Information: Feedback, reviews, survey responses, or communications with customer support (e.g., emails, phone calls via Zendesk, live chats via Shopify Inbox, messages via WhatsApp Business, iMessage, or SMS via Attentive or Shopify).

    • Sources: Directly from you via forms, emails, phone calls, live chat, WhatsApp Business, iMessage, or SMS opt-in.

    • Purpose: Improve our Services, respond to inquiries, and enhance customer experience.

Communications Monitoring (CIPA Compliance)

Under the California Invasion of Privacy Act (CIPA), we disclose that we may monitor or record communications (e.g., live chats via Shopify Inbox, phone calls via Zendesk, emails, or messages via WhatsApp Business, iMessage, or SMS via Attentive or Shopify) for quality assurance, training, and fraud prevention purposes. We obtain your consent before recording, as required by CIPA, through clear disclosures (e.g., a recorded message stating, “This call may be recorded for quality assurance,” a chat prompt, or a message in WhatsApp Business, iMessage, or SMS notifying you of potential monitoring). You may opt out of recording by requesting an unrecorded communication channel (e.g., email) via support@simplycarbonfiber.com or, for SMS, by replying “STOP” to Attentive messages.

Mobile App Data Collection

If you use our mobile app powered by Tapcart, we may collect additional personal information, such as push notification preferences, device information (e.g., device ID, operating system), and app usage data (e.g., pages viewed, items added to cart). We obtain your explicit consent for push notifications at the time of app installation or through app settings, as required by applicable laws (e.g., GDPR, CCPA). You may manage notification preferences in the app settings or by contacting us at support@simplycarbonfiber.com. This Privacy Policy applies to data collected via the mobile app, and we link to this policy within the app for transparency.

Automated Decision-Making (GDPR Compliance)

We may use automated decision-making tools (e.g., Attentive for SMS marketing, TripleWhale for analytics, Yotpo for product recommendations) to personalize your experience, such as recommending products or sending targeted promotions (including via SMS through Attentive) based on your browsing or purchase history. These processes do not produce legal or similarly significant effects but enhance your shopping experience. Under GDPR, you have the right to object to automated decision-making, including profiling, by contacting us at support@simplycarbonfiber.com. We will review your request and, if applicable, provide human intervention or alternative processes.

Children’s Privacy

Our Services are not intended for children under 16 years of age (or 13 in the U.S. under the Children’s Online Privacy Protection Act (COPPA)). We do not knowingly collect or “sell”/“share” (as defined by applicable law) personal information from children under these ages without verifiable parental consent. If you believe we have collected such information, please contact us at support@simplycarbonfiber.com, and we will delete it promptly.

2. How We Use Your Personal Information

We use your personal information to provide a curated shopping experience, based on legal grounds such as contract fulfillment, legitimate interests, consent, or legal obligations:

  • Service Delivery: Process orders, manage accounts, ship products (via Pirate Ship, ShipX), and provide customer support (via Shopify Inbox, Zendesk, WhatsApp Business, iMessage, SMS via Attentive or Shopify).

  • Personalization: Offer tailored product recommendations (via Yotpo, Monster Cart, Dinosell), promotions (via Attentive, Klaviyo, FloDesk), or content based on your preferences, cart activity, or wishlists, including SMS promotions through Attentive for opted-in customers.

  • Communication: Send order confirmations, shipping updates, newsletters (via PushOwl/Brevo, Klaviyo, FloDesk), back-in-stock notifications (via B2Stock), promotional deals (via Attentive for SMS), or responses to inquiries (with consent where required) through email, SMS, WhatsApp Business, or iMessage.

  • Analytics and Optimization: Analyze Website and mobile app usage, monitor performance (via Shopify Analytics, Google Analytics, TripleWhale, Lucky Orange Heatmaps), and improve functionality.

  • Marketing and Advertising: Deliver targeted ads via platforms like Google & YouTube, Facebook & Instagram, Pinterest, Snapchat, TikTok, Criteo, Hivewyre, Impact.com, Refersion, X/Twitter, Rumble, or Shopify Collabs, and send promotional SMS messages via Attentive, with opt-out options.

  • Fraud Prevention and Security: Detect and prevent fraud or unauthorized activity (e.g., using IP addresses via Alloy, Finaloop).

  • Quality Assurance: Monitor customer support communications (via Shopify Inbox, Zendesk, WhatsApp Business, iMessage, SMS via Attentive or Shopify) for training and quality purposes, with consent as required by CIPA and TCPA.

  • Compliance: Fulfill legal obligations, such as tax or regulatory requirements (via Finaloop, CW: Order Exporter, SimplyVAT for UK tax remittance), or respond to lawful requests from authorities.

  • We use Google Ads, Google Analytics, and related Google marketing services to deliver personalized advertisements and analyze website traffic. These services may collect information via cookies or similar technologies. Google’s use of your data is governed by Google’s Privacy Policy, available at https://business.safety.google/privacy/.

For EU/EEA and UK residents under GDPR, our legal bases for processing include:

  • Consent: For marketing emails, SMS messages (via Attentive), push notifications, non-essential cookies, targeted advertising, or call/message recording.

  • Contract: To fulfill orders or provide requested Services, including SMS order updates via Shopify.

  • Legitimate Interests: For analytics, fraud prevention, or Website and mobile app optimization.

  • Legal Obligation: To comply with laws, including CIPA, CCPA/CPRA, TCPA, GDPR, and UK tax regulations.

3. How We Disclose Your Personal Information

We may disclose your personal information to the following categories of recipients for the purposes described:

  • Service Providers:

    • E-commerce Platform: Shopify (hosting, analytics, payment processing via Shopify Payments, Translate & Adapt, Collective; located in Canada and the U.S.) for platform services and SMS order updates.

    • Payment Processors: Klarna (Sweden), PayPal (U.S.) for secure payments.

    • Shipping and Logistics: Pirate Ship (U.S.), ShipX (U.S.), Marketplace Connect (U.S.) for order fulfillment.

    • Customer Support: Shopify Inbox (Canada), Zendesk (U.S.) for chat and support, WhatsApp Business (U.S., owned by Meta), iMessage (U.S., owned by Apple) for messaging support, Attentive (U.S.) for SMS notifications, Alloy (U.S.) for automation, Zapier (U.S.) for workflow automation.

    • Marketing and Email: Attentive (U.S.) for SMS marketing and notifications, PushOwl/Brevo (France), Klaviyo (U.S.), FloDesk (U.S.) for email, SMS, push notifications, Orderly Emails (U.S.) for transactional emails.

    • Analytics and Optimization: Google Analytics (U.S.), TripleWhale (U.S.), Lucky Orange Heatmaps (U.S.), Simprosys Google Shopping Feed (India), Criteo (France) for performance tracking.

    • Reviews and Referrals: Yotpo (U.S.), Refersion (U.S.), The Rave (U.S.), Shopify Collabs (Canada) for affiliate marketing and referrals.

    • Suppliers and Marketplaces: Faire (U.S.), Modalyst (U.S.), Spocket (Canada), Carro (U.S.), Shopify Collective (Canada), Dropcommerce (Canada), Ownbase (U.S.) for supply chain management.

    • Tax Compliance: SimplyVAT (UK) for processing data related to tax remittance to the UK.

    • Other Tools: Hextom Timer Bar (Canada), Z Short Link (U.S.), B2Stock (U.S.), Dinosell (U.S.), Monster Cart (U.S.), Instafeed (U.S.), Finaloop (U.S.), GroupMate (U.S.), UPT (U.S.), Blaze (U.S.) for various marketing and operational purposes.
      All service providers are contractually obligated to comply with applicable privacy laws and are considered subprocessors under GDPR where applicable. A full list of subprocessors and their locations is available upon request at support@simplycarbonfiber.com.

  • Marketing and Advertising Partners: Google & YouTube, Facebook & Instagram, Pinterest, Snapchat, TikTok, Criteo, Hivewyre, Impact.com, Refersion, X/Twitter, Rumble, Shopify Collabs (for targeted advertising, with opt-out mechanisms).

  • Legal and Compliance Recipients: Law enforcement, government authorities, or private parties as necessary to comply with laws (e.g., CIPA, CCPA/CPRA, TCPA, GDPR, UK tax regulations), respond to subpoenas, or protect our rights, privacy, safety, or property.

  • Business Transferees: In connection with a merger, acquisition, or sale of assets, with notice to you where required.

  • With Your Consent: When you direct us to share your information (e.g., linking your account to social media via Facebook, Instagram, Shop, or Shopify Collabs; or communicating via WhatsApp Business, iMessage, or SMS via Attentive or Shopify).

We do not “sell” your personal information as defined by the CCPA/CPRA. However, we may “share” data for cross-context behavioral advertising (e.g., targeted ads via Google, Meta) or SMS marketing via Attentive, which is considered “sharing” under California law. You can opt out of this sharing (see Section 5).

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services, including sending SMS order updates. Information you submit to the Services will be transmitted to and shared with Shopify and its subprocessors, which may be located in countries other than where you reside. Shopify may use personal information from your interactions with our store, other merchants, and Shopify itself to provide enhanced features (e.g., personalized recommendations, analytics). In these cases, Shopify acts as a data controller and is responsible for processing your personal information. To learn more about Shopify’s privacy practices or to exercise your rights regarding Shopify’s processing, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience, analyze usage, and deliver personalized ads. We ensure non-essential tracking technologies are not activated until you provide consent where required. Categories and specific tools include:

  • Essential Cookies: Necessary for Website and mobile app functionality (e.g., cart management via Shopify, session maintenance).

  • Analytics Cookies: Track usage and performance (e.g., Shopify Analytics, Google Analytics, TripleWhale, Lucky Orange Heatmaps, Criteo).

  • Advertising Cookies: Enable targeted ads (e.g., Google & YouTube, Facebook & Instagram, Pinterest, Snapchat, TikTok, Hivewyre, Impact.com, X/Twitter, Rumble, Shopify Collabs).

  • Other Tracking Tools: Refersion (affiliate tracking), Yotpo (review tracking), Simprosys Google Shopping Feed (product feed tracking), Instafeed (social media tracking).

For EU/EEA and UK residents, we obtain explicit consent for non-essential cookies via a cookie banner, as required by GDPR and the ePrivacy Directive. California residents can opt out of data sharing for advertising (see Section 5). You can manage cookie preferences through our cookie management tool (accessible via the Website footer or mobile app settings) or your browser settings. If you would like to change your cookie preferences after making a choice on our website, you can clear your browser cookies to reset your consent. This will cause the cookie banner to reappear on your next visit, allowing you to make a new choice.

Instructions to clear cookies in popular browsers:

  • Google Chrome

    • Click the three-dot menu in the top right corner → Settings → Privacy and security → Clear browsing data → check Cookies and other site data → click Clear data.

  • Mozilla Firefox

    • Click the three-bar menu → Settings → Privacy & Security → under Cookies and Site Data, click Clear Data… → check Cookies and Site Data → click Clear.

  • Safari (Mac)

    • Click Safari in the menu bar → Preferences → Privacy → Manage Website Data… → click Remove All or find our website and remove it.

  • Microsoft Edge

    • Click the three-dot menu → Settings → Privacy, search, and services → under Clear browsing data, click Choose what to clear → check Cookies and other site data → click Clear now.

After clearing cookies, refresh our website. Our cookie consent banner will reappear so you can make a new choice.

Specific opt-out links include:

5. Your Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

  • Right to Know: Request details about the personal information we collect, use, disclose, or share over the past 12 months, including categories, sources, purposes, and third parties.

  • Right to Delete: Request deletion of your personal information, subject to exceptions (e.g., order fulfillment, legal obligations).

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Opt-Out of Sale/Sharing: Opt out of the sale or sharing of your personal information for targeted advertising, including SMS marketing via Attentive.

  • Right to Limit Use: Limit the use of sensitive personal information (e.g., payment details) to what is necessary for providing Services.

  • Right to Non-Discrimination: We will not discriminate against you for exercising these rights.

You may exercise these rights yourself or designate an authorized agent to make requests on your behalf, subject to verification (e.g., proof of authorization and your identity). To exercise these rights, submit a request via:

  • Email: support@simplycarbonfiber.com

  • Web Form: Your Privacy Choices

  • Phone: 1-818-650-3990 (9:00 AM–5:00 PM PST, Monday–Friday)

We will verify your identity (e.g., matching email or order details) and respond within 45 days (or 90 days with notice).

EU/EEA and UK Residents (GDPR)

If you are in the EU/EEA or UK, you have the following rights under GDPR:

  • Access, correct, or delete your personal information.

  • Restrict or object to processing (e.g., for marketing, analytics, or automated decision-making, including SMS marketing).

  • Data portability to receive your data in a structured format.

  • Withdraw consent at any time (e.g., for marketing, cookies, push notifications, SMS, or message recording).

  • Lodge a complaint with a supervisory authority (e.g., your local Data Protection Authority, such as the UK’s Information Commissioner’s Office) or appeal our decisions regarding your rights.

Contact us at support@simplycarbonfiber.com to exercise these rights or appeal a decision. We will respond within one month, extendable by two months for complex requests. For a list of EEA supervisory authorities, visit here. For UK residents, contact the Information Commissioner’s Office at ico.org.uk.

Other U.S. States

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), and other states with privacy laws effective as of June 2025 have similar rights, such as access, deletion, and opt-out of targeted advertising. Contact us to exercise these rights.

Other Jurisdictions

Residents of Canada (PIPEDA), Brazil (LGPD), Australia (Privacy Act 1988), Japan (APPI), South Africa (POPIA), and other regions may have rights to access, correct, or delete their data. Contact us at support@simplycarbonfiber.com for assistance.

Complaints and Appeals

If you have concerns about how we process your personal information, contact us at support@simplycarbonfiber.com. You may appeal our decisions regarding your privacy rights by replying to our response or contacting us again. For EU/EEA and UK residents, you may lodge a complaint with your local data protection authority (see EDPB list or ICO for UK).

6. Opting Out of Data Sharing

To opt out of the sharing of your personal information for targeted advertising, including SMS marketing via Attentive:

  • Click the “Your Privacy Choices” link in the Website footer or mobile app settings.

  • Adjust cookie preferences via our cookie management tool to disable advertising cookies (e.g., Google, Meta, TikTok).

  • Reply “STOP” to any SMS message from Attentive to opt out of further SMS notifications, as per TCPA requirements.

  • Enable Global Privacy Control (GPC) signals in your browser, which we honor as an opt-out request for California and other applicable states. Learn more at https://globalprivacycontrol.org/. We do not recognize other “Do Not Track” signals unless required by law.

For more information on targeted advertising, visit the Network Advertising Initiative at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You may opt out of promotional emails, SMS, or push notifications using the unsubscribe link in our emails or messages (e.g., via Klaviyo, FloDesk, Attentive, WhatsApp Business) or by adjusting settings in the mobile app. For Attentive SMS messages, you can opt out by replying “STOP” to any message. We may still send non-promotional emails or SMS messages (e.g., via Shopify for order updates) about your account or orders, unless you request otherwise where permitted by law.

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law:

  • Order Data: Retained for 7 years to comply with tax and accounting obligations (via Finaloop, CW: Order Exporter, SimplyVAT for UK tax remittance).

  • Account Information: Kept until you request deletion or your account is inactive for 2 years.

  • Analytics Data: Aggregated and anonymized data may be retained indefinitely (e.g., via Google Analytics, TripleWhale).

  • Marketing Data: Retained until you unsubscribe or request deletion (e.g., via Klaviyo, Attentive, FloDesk, WhatsApp Business).

  • Communications Data: Call, chat, or message transcripts (via Shopify Inbox, Zendesk, WhatsApp Business, iMessage, SMS via Attentive or Shopify) are retained for up to 1 year for quality assurance, unless you request deletion (subject to CIPA and TCPA compliance).

  • Sensitive Personal Information: Payment details are retained only for the duration necessary to process transactions (typically less than 30 days unless required for refunds or disputes) and are securely handled by third-party processors (e.g., Shopify Payments, Klarna).

  • Tax-Related Data: Data processed by SimplyVAT for UK tax remittance (e.g., order details, billing information) is retained for 7 years to comply with UK tax regulations, unless deletion is requested and permitted by law.

8. Data Security

We implement reasonable security measures, such as encryption, secure sockets layer (SSL), and access controls, to protect your personal information. Payment data is processed securely by third-party providers (e.g., Shopify Payments, Klarna, PayPal). Communications via WhatsApp Business, iMessage, and SMS (via Attentive or Shopify) are secured through end-to-end encryption where applicable, as provided by Meta, Apple, and Attentive, respectively. Tax-related data processed by SimplyVAT is secured in accordance with UK data protection standards. However, no method of transmission over the internet is 100% secure, and we cannot guarantee “perfect security.” We recommend avoiding unsecured channels for sensitive information. We conduct regular security audits to maintain robust protections against breaches.

9. International Data Transfers

As a California-based business, your personal information may be processed or stored in the United States. For EU/EEA and UK residents, we ensure data transfers comply with GDPR through Standard Contractual Clauses or other safeguards, including with third parties like Shopify (Canada), Google (U.S.), Meta (U.S., including WhatsApp Business), Apple (U.S., including iMessage), Attentive (U.S.), and SimplyVAT (UK). For other regions (e.g., Canada, Brazil, Australia), we align with local requirements for cross-border transfers. A list of subprocessors and their locations is available upon request at support@simplycarbonfiber.com.

10. Third-Party Links and Services

Our Services may contain links to third-party websites or integrations (e.g., Shopify, Klarna, Facebook, Shop, WhatsApp Business, iMessage, Attentive, SimplyVAT). This Privacy Policy does not apply to those services, and we are not responsible for their practices. Review their privacy policies (e.g., Meta’s Privacy Policy for WhatsApp Business, Apple’s Privacy Policy for iMessage, Attentive’s Privacy Policy for SMS notifications, SimplyVAT’s Privacy Policy for tax-related services) before sharing information.

11. California-Specific Disclosures

  • CIPA Compliance: As noted in Section 1, we may monitor or record customer support communications (e.g., phone calls via Zendesk, live chats via Shopify Inbox, messages via WhatsApp Business, iMessage, or SMS via Attentive or Shopify) for quality assurance, with your consent obtained via clear disclosures (e.g., a recorded message, chat prompt, or message notification). You may opt out by requesting an unrecorded channel (e.g., email) at support@simplycarbonfiber.com or, for SMS, by replying “STOP” to Attentive messages.

  • Shine the Light Law: Under California’s Shine the Light law (Civil Code § 1798.83), you may request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information for such purposes, but you may confirm this by contacting us.

  • Notice at Collection: At or before the point of collection, we inform California residents of the categories of personal information collected and their purposes, as detailed in Section 1.

12. We ensure that:

  • Non-essential tracking technologies (e.g., TikTok, Meta Pixel, Google Analytics) are not activated until you provide explicit consent (e.g., for EU/EEA/UK users) or opt-out options are provided (e.g., for California users).

  • Our cookie management tool prevents unauthorized data collection by third-party scripts (e.g., Snapchat, Pinterest, Criteo) before consent is obtained.

  • Customer support communications (e.g., via Shopify Inbox, Zendesk, WhatsApp Business, iMessage, SMS via Attentive or Shopify) are only recorded with clear consent, as required by CIPA and TCPA.

13. Changes to This Privacy Policy

We update this Privacy Policy at least annually or when our practices or legal requirements change. Material changes will be communicated by updating the “Effective Date” or, where required (e.g., GDPR, CCPA), by email or SMS notification. We conduct regular legal audits in consultation with privacy attorneys to ensure compliance with emerging laws and litigation trends, such as those related to CIPA, TCPA, and UK tax regulations. Check this page periodically for updates.

14. Contact Us

For privacy-related questions, to exercise your rights, for CIPA- or TCPA-related inquiries (e.g., opting out of call or message recording, or SMS notifications), or to appeal a decision regarding your privacy rights, contact us at:

  • Email: support@simplycarbonfiber.com

  • Phone: 1-818-650-3990 (9:00 AM–5:00 PM PST, Monday–Friday)

  • Mailing Address: Simply Carbon Fiber, 18017 Chatsworth St. #260, Granada Hills, California, 91344, USA

We are committed to addressing your concerns promptly and ensuring your privacy is protected.