Terms of service

Effective Date: June 29, 2025

OVERVIEW

This website, mobile app, and related services (collectively, the “Services”) are operated by Simply Carbon Fiber, a California-based company located at 18017 Chatsworth St. #260, Granada Hills, California, 91344, USA. Throughout these Terms of Service (“Terms”), the terms “we,” “us,” and “our” refer to Simply Carbon Fiber. We offer the Services, including all information, tools, products, and services available through our website, mobile app, or other communication channels (e.g., email, WhatsApp Business, iMessage, SMS via Attentive or Shopify), conditioned upon your acceptance of these Terms, including all policies and notices referenced herein or linked, such as our Privacy Policy and Returns Policy.

By accessing or using our Services, including visiting our website, using our mobile app, making a purchase, or communicating with us, you engage in our “Service” and agree to be bound by these Terms. These Terms apply to all users, including browsers, customers, vendors, merchants, and contributors of content. If you do not agree to these Terms, you may not access or use the Services.

Please read these Terms carefully before using our Services. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website or mobile app. The most current version is available at Terms Of Service. Your continued use of the Services after changes are posted constitutes acceptance of those changes. Our Services are hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell products and services to you.

SECTION 1 - ONLINE STORE TERMS

By using the Services, you represent that:

  • You are at least the age of majority in your state, province, or country of residence (e.g., 19 in Alabama, 19 in Nebraska, 19 in British Columbia, 16 in the EU/EEA under GDPR), or, if you are under the age of majority, you have obtained parental or guardian consent to use the Services.

  • If you allow minor dependents to use the Services, you consent to their use and are responsible for their compliance with these Terms.

  • You will not use the Services for any illegal or unauthorized purpose or violate any laws in your jurisdiction, including but not limited to copyright, trademark, privacy (e.g., GDPR, CCPA, TCPA), or consumer protection laws.

  • You will not transmit worms, viruses, or any code of a destructive nature that could harm the Services or other users’ devices.

A breach of these Terms may result in immediate termination of your access to the Services, at our sole discretion.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, including but not limited to suspected fraud, violation of these Terms, or unlawful activity.

You understand that your content (excluding payment information) may be transferred unencrypted over various networks and adapted to meet technical requirements. Payment information is always encrypted during transfer, in compliance with industry standards (e.g., PCI-DSS).

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Services, including content, tools, or access, without our express written permission.

The headings in these Terms are for convenience only and do not limit or affect the interpretation of the Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

Information on the Services (e.g., product descriptions, pricing, availability) is provided for general purposes and may not always be accurate, complete, or current. We are not responsible for errors or reliance on such information without consulting primary, more accurate sources. You assume the risk of relying on information provided through the Services.

Historical information on the Services is provided for reference only and may not be current. We may modify the Services’ content at any time without notice, and it is your responsibility to monitor changes. We have no obligation to update information unless required by law.

SECTION 4 - MODIFICATIONS TO THE SERVICES AND PRICES

Prices for our products and services are subject to change without notice. We reserve the right to modify or discontinue the Services (or any part thereof) at any time without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the Services.

SECTION 5 - PRODUCTS AND SERVICES

Certain products or services may be available exclusively online through our website or mobile app and are subject to our Returns Policy. Products may have limited quantities, and returns or exchanges are governed by the Returns Policy.

We strive to display product colors and images accurately but cannot guarantee that your device’s display will be accurate. We reserve the right to:

  • Limit sales of products or Services to any person, geographic region, or jurisdiction on a case-by-case basis.

  • Limit quantities of products or Services offered.

  • Discontinue any product or Service at any time.

  • Void any offer where prohibited by law.

We do not warrant that products, services, or information will meet your expectations or that errors in the Services will be corrected. Specifically:

  • We are not liable for damage to your or any third party’s device(s) resulting from the use of our products (e.g., phone cases, accessories).

  • Our warranty does not cover lost or stolen items.

  • Products are provided “as is” without warranties beyond those expressly stated in our Returns Policy or required by law (e.g., implied warranties of merchantability or fitness for a particular purpose, where applicable).

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order at our sole discretion, including orders from dealers, resellers, or distributors, or those suspected of fraud. We may limit or cancel quantities purchased per person, household, or order, including orders using the same account, payment method, or billing/shipping address. If we modify or cancel an order, we will attempt to notify you using the contact information provided (e.g., email, phone number, WhatsApp Business, iMessage, or SMS).

You agree to provide current, complete, and accurate purchase and account information for all transactions. You must promptly update your account details (e.g., email, phone number, payment information) to ensure we can process transactions and contact you as needed. For details, see our Returns Policy.

SECTION 7 - COMMUNICATION CHANNELS AND CONSENT

We may communicate with you via email, phone, live chat (via Shopify Inbox, Zendesk), WhatsApp Business, iMessage, or SMS (via Attentive for promotional deals or Shopify for order updates). For SMS notifications, we obtain your express written consent at the point of opt-in (e.g., during checkout or via a sign-up form), as required by the Telephone Consumer Protection Act (TCPA). You may opt out of Attentive SMS notifications by replying “STOP” to any message or by contacting us at support@simplycarbonfiber.com. Non-promotional SMS messages (e.g., order updates via Shopify) may continue unless you request otherwise, where permitted by law.

Communications may be monitored or recorded for quality assurance, training, or fraud prevention, with your consent as required by the California Invasion of Privacy Act (CIPA). See our Privacy Policy for details.

SECTION 8 - TAX COMPLIANCE

We use SimplyVAT to process data related to tax remittance to the UK, ensuring compliance with UK tax regulations (e.g., HM Revenue & Customs requirements). You agree to provide accurate billing and shipping information to facilitate tax calculations and compliance. We are not responsible for additional taxes, duties, or fees imposed by your jurisdiction beyond what is collected at checkout.

SECTION 9 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools and services (e.g., Shopify, Klarna, PayPal, Attentive, SimplyVAT, Yotpo, Zendesk, WhatsApp Business, iMessage) over which we have no control or monitoring. These tools are provided “as is” and “as available” without warranties or endorsements. Your use of these tools is at your own risk, and you should review the third-party providers’ terms and privacy policies.

We are not liable for any harm, damages, or issues arising from your use of third-party tools or services, including but not limited to payment processing, shipping, customer support, SMS notifications, or tax compliance. New features or tools added to the Services are subject to these Terms.

SECTION 10 - THIRD-PARTY LINKS

The Services may include links to third-party websites or integrations (e.g., Shopify, Klarna, Facebook, TikTok, WhatsApp Business, iMessage, Attentive, SimplyVAT). We are not responsible for the content, accuracy, or practices of these third parties. You should review their terms and privacy policies before engaging with them. We are not liable for any harm or damages related to transactions or interactions with third-party websites or services.

SECTION 11 - USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you submit comments, feedback, reviews, contest entries, or other materials (collectively, “Submissions”)—whether requested by us or voluntarily—you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, edit, copy, publish, distribute, translate, and otherwise exploit such Submissions in any medium without restriction. We are not obligated to maintain Submissions in confidence, pay compensation, or respond to them.

We may monitor, edit, or remove Submissions that we determine, in our sole discretion, are unlawful, offensive, threatening, defamatory, pornographic, obscene, or violate intellectual property or these Terms. You agree that your Submissions will not:

  • Violate any third-party rights (e.g., copyright, trademark, privacy).

  • Contain unlawful, abusive, or obscene material.

  • Include viruses, malware, or code that could harm the Services.

  • Misrepresent your identity or the origin of the Submission.

You are solely responsible for the accuracy and legality of your Submissions. We assume no liability for Submissions posted by you or third parties.

SECTION 12 - PERSONAL INFORMATION

Your submission of personal information through the Services is governed by our Privacy Policy. The Privacy Policy details how we collect, use, and disclose personal information, including through communication channels like WhatsApp Business, iMessage, and SMS (via Attentive or Shopify), and for tax compliance via SimplyVAT.


SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS

The Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct such errors, change information, or cancel orders at any time without prior notice, even after an order is submitted. We have no obligation to update information except as required by law.


SECTION 14 - PROHIBITED USES

You are prohibited from using the Services or their content:

  • For any unlawful purpose or to solicit unlawful acts.

  • To violate international, federal, state, or local laws, including privacy laws (e.g., GDPR, CCPA, TCPA, CIPA) or intellectual property laws.

  • To harass, abuse, insult, defame, discriminate, or intimidate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

  • To submit false or misleading information, including through communication channels (e.g., WhatsApp Business, iMessage, SMS).

  • To upload or transmit viruses, malware, or code that could harm the Services or other users’ devices.

  • To spam, phish, scrape, or engage in unauthorized data collection.

  • To interfere with the security or functionality of the Services or related websites.

  • To send unsolicited communications (e.g., SMS, emails) without consent, in violation of TCPA or GDPR.

Violation of these prohibitions may result in immediate termination of your access to the Services, without notice, and potential legal action.


SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Your use of the Services is at your sole risk. The Services and products are provided “as is” and “as available” without warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, or non-infringement, except as required by law. We do not guarantee that the Services will be uninterrupted, secure, error-free, or meet your expectations.

To the maximum extent permitted by law, Simply Carbon Fiber, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for any direct, indirect, incidental, punitive, special, or consequential damages (e.g., lost profits, revenue, data, or replacement costs) arising from:

  • Your use of the Services or products.

  • Errors, omissions, or inaccuracies in content.

  • Device damage, loss, or theft related to product use.

  • Third-party services (e.g., Shopify, Attentive, SimplyVAT, WhatsApp Business, iMessage).

  • Unauthorized access, data breaches, or service interruptions.

In jurisdictions that do not allow the exclusion of certain warranties or limitation of liability, our liability is limited to the maximum extent permitted by law (e.g., the purchase price of a product or statutory remedies).


SECTION 16 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Simply Carbon Fiber, its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim, demand, or damages, including reasonable attorneys’ fees, arising from:

  • Your breach of these Terms or referenced policies (e.g., Privacy Policy, Returns Policy).

  • Your violation of any law (e.g., GDPR, CCPA, TCPA, CIPA) or third-party rights.

  • Your use of the Services, including Submissions or communications via WhatsApp Business, iMessage, or SMS.

SECTION 17 - SEVERABILITY

If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be severed without affecting the validity of the remaining provisions.


SECTION 18 - TERMINATION

These Terms are effective until terminated by you or us. You may terminate these Terms by ceasing use of the Services and notifying us at support@simplycarbonfiber.com. We may terminate these Terms or suspend your access to the Services at any time, without notice, if we suspect you have violated these Terms or applicable law. Obligations and liabilities incurred prior to termination (e.g., payment obligations, indemnification) will survive termination.


SECTION 19 - ENTIRE AGREEMENT

These Terms, along with our Privacy Policy, Returns Policy, and other policies posted on the Services, constitute the entire agreement between you and Simply Carbon Fiber regarding your use of the Services. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written. Our failure to enforce any right or provision does not constitute a waiver. Ambiguities in these Terms will not be construed against the drafting party.


SECTION 20 - GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any agreements related to the Services are governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law principles. For EU/EEA and UK users, this governing law applies to the extent permitted by GDPR and local consumer protection laws.

Any disputes arising from these Terms or the Services will be resolved through binding arbitration in Los Angeles, California, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will be conducted in English, and the arbitrator’s decision will be final and binding. You waive any right to participate in a class action or representative proceeding. If arbitration is not permitted by law (e.g., for certain consumer claims in the EU/EEA), disputes will be resolved in the state or federal courts of Los Angeles County, California. You agree to submit to the personal jurisdiction of these courts.

For EU/EEA and UK residents, you may also use the European Commission’s Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr) or contact your local consumer protection authority (e.g., the UK’s Information Commissioner’s Office at https://ico.org.uk).


SECTION 21 - INTERNATIONAL USERS

The Services are operated from the United States and intended for users worldwide, subject to local laws. If you access the Services from outside the U.S., you are responsible for compliance with local laws, including GDPR for EU/EEA residents and UK tax regulations for UK transactions. We use SimplyVAT to ensure compliance with UK tax remittance obligations. You agree that data may be transferred to and processed in the U.S. or other countries, as outlined in our Privacy Policy.


SECTION 22 - CONTACT INFORMATION

For questions about these Terms or the Services, contact us at:

  • Email: support@simplycarbonfiber.com

  • Phone: 1-323-823-8711 (9:00 AM–5:00 PM PST, Monday–Friday)

  • Mailing Address: Simply Carbon Fiber, 18017 Chatsworth St. #260, Granada Hills, California, 91344, USA